Job Description

Project & Operations Manager

POSITION SUMMARY

We are seeking a highly capable Project & Operations Manager to take full ownership of blinds operations. This role manages the complete lifecycle of blinds projects — from bid to installation to final closeout — while coordinating vendors, supporting installers, maintaining schedules, and ensuring disciplined workflows across the division.

This individual will become the subject-matter expert for all blinds-related work, including products, specifications, workflows, and operational processes. They will operate independently as the day-to-day lead, making informed decisions that keep jobs moving while collaborating closely with the owner and internal project teams.

This is a hands-on, fast-paced role that requires exceptional organization, accountability, and the ability to manage many projects simultaneously without oversight.

KEY RESPONSIBILITIES

Project Management from Bid to Closeout

• Interpret architectural drawings and perform accurate window counts and quantity takeoffs

• Prepare detailed estimates and proposals, including materials, labor, freight, and margin considerations

• Assemble complete submittal packages and verify alignment with project specifications

• Manage procurement, track lead times, and coordinate delivery logistics

• Maintain all project schedules and communicate proactively with general contractors and onsite teams

• Oversee installation coordination, subcontractor scheduling, punch lists, and field issue resolution

• Prepare and process lien waivers and complete all required billing documentation

• Deliver complete closeout packages, warranties, and final documentation

Operational Systems Ownership

• Maintain accuracy and consistency within our proprietary project management software

• Manage and refine project workflows using Monday.com and other internal tools

• Ensure clean documentation, accurate data entry, and reliable reporting dashboards

• Identify process gaps and implement improvements that increase efficiency and reduce errors

• Protect operational integrity by ensuring workflows are followed and nothing falls through the cracks

Vendor, Supplier & Installer Coordination

• Serve as the primary point of contact for vendors and suppliers

• Confirm product pricing, lead times, and order accuracy throughout the project lifecycle

• Coordinate installer schedules and communicate job readiness and expectations clearly

• Escalate production or installation issues promptly to avoid downstream delays

Margin Protection & Cost Controls

• Monitor project costs and identify risks early (freight increases, labor overruns, scope creep)

• Manage change orders promptly and accurately

• Verify material orders to avoid reorders or unnecessary expenses

• Ensure installation hours and field activities align with estimated cost structures

Operational Leadership & Independent Ownership

• Operate independently as the division’s day-to-day operational lead, ensuring all blinds projects run smoothly

• Partner closely with the owner and project teams to align schedules, priorities, and execution

• Lead weekly operational check-ins and communicate project status, risks, and needs proactively

• Train and support installers or future team members as the division grows

• Make informed, timely decisions that keep production and installations moving forward

Forward-Looking Planning & Division Support

• Forecast installer and resource needs based on pipeline volume

• Anticipate scheduling or material constraints and resolve conflicts before they impact delivery

• Recommend workflow and process enhancements that support consistency and scalability

• Help establish standardized systems that support long-term growth of the blinds division

QUALIFICATIONS

Must-Have Skills

• Strong project management experience in construction, trades, or subcontractor-led environments

• Ability to interpret architectural drawings and convert them into accurate scopes and materials

• Experience preparing estimates, bid proposals, material takeoffs, and submittals

• Competency in procurement, vendor communication, and installation logistics

• Ability to manage multiple concurrent projects with exceptional attention to detail

• Comfort using project management software and structured workflow tools such as Monday.com

Preferred Experience

• Blinds, window coverings, or specialty subcontractor experience

• Experience with workflow or automation tools

• Familiarity with specification-driven bids and commercial construction processes

Personal Attributes

• Highly organized, proactive, and detail-focused

• Strong communicator with vendors, GCs, owners, and field teams

• Thrives in a fast-paced, high-growth environment

• Operates with urgency and personal accountability

• Confident making decisions independently

• Motivated to build expertise and take ownership of a full operational function

WHY THIS ROLE MATTERS

The Project & Operations Manager plays a critical role in delivering high-quality projects, supporting client satisfaction, and maintaining operational excellence. This role ensures that blinds projects move efficiently from bid to installation and that communication, accuracy, and workflow consistency remain strong throughout. By taking full ownership of blinds operations, the Project & Operations Manager supports the division’s growth and creates the stability needed for long-term success.

SUCCESS IN THIS ROLE LOOKS LIKE

• Projects consistently delivered on schedule

• Accurate estimates and takeoffs that protect margin

• Clean, reliable documentation and project data

• Smooth installer coordination with minimal fire drills

• Strong relationships with GCs, vendors, and installation teams

• Issues resolved independently and proactively

• A high-functioning, scalable blinds operation built on consistency and expertise

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