Director of Guest Experience & Growth Job at Luxury Gym Miami, Miami Beach, FL

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  • Luxury Gym Miami
  • Miami Beach, FL

Job Description

Job Description

Job Description

About the Role
The Director of Guest Experience & Growth will oversee all aspects of club operations, from client engagement and membership growth to staff leadership and local partnerships. This person should have a deep understanding of the Miami lifestyle and wellness scene, be well-connected in the community, and have the confidence to build relationships with high-profile clientele and local brands.

We’re seeking someone with an entrepreneurial spirit—someone who not only manages systems but builds momentum. The ideal candidate has a proven track record of driving membership sales, generating leads, and converting opportunities into loyal, long-term clients.

Key Responsibilities

  • Lead and manage day-to-day operations with a focus on guest satisfaction, performance, and profitability
  • Drive consistent membership and revenue growth through proactive outreach, community engagement, and partnership initiatives
  • Manage, mentor, and develop team members to uphold a culture of professionalism and service excellence
  • Oversee budgets, KPIs, and performance metrics
  • Ensure the club maintains a seamless luxury experience across every client touchpoint
  • Build and sustain strategic relationships within the Miami Beach community to enhance visibility and brand equity
  • Collaborate with ownership and marketing teams to execute creative activations and long-term growth strategies

Qualifications

  • 5+ years of leadership experience in fitness, hospitality, or luxury service industries
  • Proven ability to meet and exceed sales and membership targets
  • Demonstrated success in lead generation, community partnerships, and client conversion
  • Strong leadership, communication, and problem-solving skills
  • Entrepreneurial mindset with a hands-on approach to daily operations
  • Deep understanding of Miami’s luxury, lifestyle, and wellness markets
  • Exceptional attention to detail and commitment to guest experience excellence

Compensation
Competitive base salary plus performance-based incentives.

Job Tags

Local area,

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