Job Description

Director of Housekeeping

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Director of Housekeeping reports to the General Manager and is responsible for the planning, organization, development and direction for the overall operation of the Housekeeping Department in accordance with hotel and brand guidelines, and as directed by the General Manager, to assure that the highest degree of sanitation and cleanliness is maintained at all times.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Directs Housekeeping staff in the fulfillment of project assignments within budget, with quality, and on schedule.
• Supervises staff, which involves direct and indirect responsibilities for interviewing, selection, training, motivating, wage and salary administration, performance appraisal, developing policies and developing procedures to ensure achievement of goals.
• Enhances company posture on EEO/ADA by making good faith effort to recruit, select, develop and retrain protected class employees.
• Evaluates safe work practices in job performance reviews.
• Maintains the care and use of supplies, equipment, etc. and the appearance of Housekeeping areas, and performs regular inspections of public areas and rooms for sanitation, order, safety and proper performance of assigned duties.
• Performs regular inspections of rooms and common areas for sanitation, order, safety, and comfortable environment.
• Assures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times.
• Inspects storage rooms, utility and janitorial closet, etc., for upkeep and supply control.
• Requisitions all Housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment.
• Recommends to the General Manager budgetary amounts to meet the equipment and supply needs of the unit.
• Develops and maintains written policy and procedures for housekeeping and laundry services and activities with other related departments.
• Communicates with supervisors/managers to adequately plan for Housekeeping services and activities.
• Coordinates Housekeeping/Laundry services and activities with other related departments.
• Coordinates and monitors guest room changes and responds to guest requests promptly and according to policies.
• Processes payables efficiently, according to policies and procedures.
• Prepares and plans the Housekeeping Departments budget and submits to the General Manager for review and approval.
• Seeks out novel methods and principles, and incorporates them into existing Housekeeping practices.
• Serves on assigned committees and provides written or verbal reports of the Housekeeping services and activities as required by the committee's guidelines or direction.
• Participates in continuing education opportunities for personal growth and development.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Ensures maintenance problems are promptly reported through proper channels.
• Complies with all company policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Writes shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• On time and at work when scheduled, and in proper uniform.
• Attends department and staff meetings as scheduled.
• Responds to guest requests, concerns and problems to ensure guest satisfaction.
• Reports any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
• Maintain and comply to all Marriott standards, policies and procedures, and Brand Standard Audit requirements.
• Effectively communicates with all department leaders, associates, and hotel guests.
• Any other tasks/duties as requested by management.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• High school diploma/GED.
• Minimum five years related housekeeping experience in a full-service hotel.
• Minimum 3-5 years experience in a supervisory capacity.
• Familiarity with hospitality industry practices required.

Skills and Abilities

• Leadership ability and willingness to work harmoniously with and to supervise professional and non-professional personnel.
• Good human relation skills as well as strong verbal and written communication skills to effectively deal with people at different organizational levels both inside and outside the company.
• Well-developed problem solving skills and ability to develop conceptual alternatives.
• Ability to seek out new methods and principles and willingness to incorporate them into existing housekeeping practices.
• Familiarity with Microsoft Office, including Outlook, Excel, Word, GXP, Fosse, Guest Voice and social media platforms for guest interactions and response.
• Good computer skills and the ability to learn new software programs.
• Attention to details, good organizational skills, and efficient time management.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

While performing the duties of this job, the employee is regularly required to talk, hear, sit, and stand. The employee is occasionally required to sit, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. While performing the essential functions of this job, the employee is usually indoors, in a semi-controlled environment, and experiences a moderate to high noise level in the work environment.

Notice

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.

This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization.

Important: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9.

In order to determine whether Form I-9 documentation is valid, this employer uses E-Verifys photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services (USCIS) photograph.

If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

Acknowledgement

I hereby acknowledge that I have reviewed this position description, and that I am able and willing to perform all duties as required.

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