Job Description
Overview Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about
Global Travel Collection. Responsibilities The Entertainment Travel Advisor role supports an established Principal Advisor who has a high-volume, fast-paced Entertainment-based business. This role will provide travel support to the team in delivering quality service to high-profile clients.
This is a full onsite role based in Beverly Hills, CA. - Complete travel arrangements for clients including air and hotel reservations. Must be comfortable performing exchanges and refunds.
- Respond to client inquiries and concerns with a sense of urgency.
- Review client reservations for accuracy and quality; proactively correct errors.
- Conduct all business in line with standard company and industry procedures.
- Provide 'on-call' after-hours services as required by account if approved by manager
- Assure clients are aware of all necessary travel documents and health requirements for international travel
- Responsible for accuracy of client record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.
- Research and provide solutions to travel-related problems clients may experience; partner with manager and peers to correct errors
- Maintain awareness of all airline rules and regulations, tariffs, and fare requirements and accurately apply this knowledge to all travel arrangements.
- Perform additional duties/projects as requested.
Qualifications - Minimum of one (1) year of experience in handling film, TV and/or music travel
- Minimum of two (2) years of experience in travel handling domestic and international travel.
- Strong SABRE skills and knowledge required
- Must have excellent verbal and written communication skills
- Able to provide creative solutions for unusual situations
- Superior client service skills, especially with high-end, high-demand travelers.
PAY AND BENEFITS Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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