IT Support Specialist Job at AtWork!, Miami, FL

bHluMVkvZkpSM2p0VnlsSVJxQTdjMlhFNEE9PQ==
  • AtWork!
  • Miami, FL

Job Description

IT Support Specialist

We are seeking an IT Support Specialist to provide technical support and help desk services for our Contact Center. This role includes installing and configuring computer hardware and software, troubleshooting technical issues, and ensuring smooth IT operations across multiple sites.

Key Responsibilities:

  • Provide technical support for computer hardware, software, and peripheral equipment; maintain helpdesk ticketing system.
  • Install, configure, upgrade, and maintain computers, software, and network devices.
  • Troubleshoot hardware, software, and audio/video systems; escalate issues when necessary.
  • Manage Information and Referral (AIRS) software and cloud-based phone systems.
  • Assist with staff training on IT systems and software.
  • Maintain asset inventory and support disaster recovery initiatives.
  • Provide 24/7 support as needed and travel between multiple sites (valid FL drivers license required).

Qualifications:

  • 2-3 years of technical support experience (or equivalent combination of education and experience).
  • Strong knowledge of Windows OS, Office365, Active Directory, group policy, TCP/IP, DNS, and basic networking.
  • Experience with servers, switches, routers, and call center solutions (VOIP/InContact preferred).
  • Excellent customer service, problem-solving, and communication skills.

Job Type: Full-time

Work Location: In person

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Atwork Personnel is an equal opportunity employer and is committed to creating a diverse and inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. All employment decisions are based on qualifications, merit, and business needs. Atwork Personnel is dedicated to ensuring equal access to opportunities and a respectful workplace for everyone.

Job Tags

Full time, Local area,

Similar Jobs

CHRISTUS Health

Medical Laboratory Technician I-Lab AdminGeneral-Full Time Job at CHRISTUS Health

 ...Urinalysis, Coagulation, Chemistry, Special Chemistry, ER Stat Lab, and Microbiology; performs blood bank procedures, including crossmatching...  ...specialty of medical laboratory specialist (laboratory technician); OR ~60 semester hours or equivalent from an accredited... 

Access Healthcare

Travel Child Life Specialist Job at Access Healthcare

 ...confirmation) with tax-free stipend amount to be determined. About Access Healthcare Access Healthcare aims to provide superior service to our nursing family by providing around the clock support, competitive pay packages and an unmatched benefits package! Unlike... 

Berkot's Super Foods

Loss Prevention Supervisor Job at Berkot's Super Foods

Overview Berkot's Super Foods is seeking a Loss Prevention Supervisor. The candidate will be responsible for safeguarding company assets, maintaining a safe shopping environment, and reducing loss related to theft, fraud, operational errors, and safety incidents. This...

Bank Iowa

Business Development Manager Job at Bank Iowa

 ...Description What You'll Be Doing The Business Development Manager in Humboldt develops and grows new loan and deposit relationships to help achieve bank-wide growth goals. Works directly with team members across the bank while also identifying new opportunities. Originates... 

PwC

Private Partnership Solutions (PPS) - Tax Senior Associate Job at PwC

 ...Time Type: Full time Travel Requirements: Up to 20% A career within PwC Private will provide the opportunity to help private companies with a range of business advisory needs such as audit, tax compliance, and planning to help improve their operational efficiency...