Job Description

Senior Manager, Hospitality Co-Brand Customer Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Key Responsibilities:

• Develop and deliver customer first, insight-based, customer marketing strategies aligned with partner and product priorities, to drive loyalty and spend
• Serve as go-to-market Customer Marketing champion for new card benefits and offers
• Manage, evaluate and optimize customer treatment offer strategy and performance
• Liaise with both internal stakeholders and external Marriott & Hilton partners to deliver holistic campaign strategies
• Partner with external agencies to develop compelling customer journeys, creative and messaging to clearly communicate key product benefits
• Analyze campaign results to help drive future strategies
• Develop and own forecasts for growth treatments and offers
• Coach, motivate and develop 3 direct reports and support the ongoing development of the wider team culture

Minimum Qualifications:

• Bachelor's degree required
• Customer-focused marketer, able to develop and implement key marketing initiatives across portfolios and throughout the Card Member lifecycle
• Strong analytical skills with ability to understand performance drivers and extract the most relevant insights to drive results
• Strong relationship building and partner management experience, with the ability to work with cross-functional teams and communicate with colleagues at all levels
• Excellent prioritization, project management, and influencing skills to bring together stakeholders and drive outcomes
• Excellent written and verbal communication skills
• Analytical thinker with ability to leverage data to inform and influence decision-making

Preferred Qualifications:

• People leadership experience a plus

Salary Range: $89,250.00 to $150,250.00 annually bonus benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York City

Schedule Full-time

Req ID: 25020456

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