Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Project Manager. In this high-impact role, you will lead initiatives within the Global Customer Care space, bringing your Agile project expertise to improve business processes and drive collaboration across teams. You will serve as a pivotal link between business users and technical teams, ensuring projects align with organizational goals for timely and successful delivery. This position is suited for an experienced PM who excels in cross-functional environments and is adept at managing diverse stakeholders.

Accountabilities

• Lead Project Execution: Manage the end-to-end execution of Customer Care projects, ensuring alignment with business goals and timely delivery.
• Translate Requirements into Deliverables: Capture detailed requirements and translate them into standardized documentation and actionable user stories.
• Document and Improve Processes: Collaborate with subject matter experts to document business processes, identify gaps, and propose effective solutions.
• Facilitate Agile Practices: Lead project teams using Agile methodologies, including managing Kanban or Scrum boards.
• Present Project Updates: Deliver project updates and product demonstrations to stakeholders to maintain transparency and alignment.
• Manage Project Planning: Develop and maintain project plans, schedules, budgets, and resource allocation.
• Track Progress with Agile Tools: Monitor project progress using Agile project management tools to ensure deliverables meet quality expectations.
• Maintain Project Documentation: Create and manage key project artifacts, including charters and user acceptance criteria.
• Support Enhancements and Improvements: Contribute to system enhancements and process improvement initiatives.
• Ensure Stakeholder Alignment: Maintain strong communication and alignment with stakeholders throughout the project lifecycle.

Requirements

• Agile Methodologies: Proven experience with Agile frameworks including SCRUM, Kanban, and Sprint-based delivery.
• Requirements Gathering: Ability to gather, document, and translate business requirements into actionable deliverables.
• System Knowledge: Familiarity with system integrations, UAT, change management, and business process mapping.
• Tool Proficiency: Proficiency in tools such as SQL, Excel, Visio, Jira, or similar project and collaboration platforms.
• Communication & Collaboration: Strong communication and interpersonal skills, effective at engaging diverse teams and stakeholders.
• Organizational Skills: Excellent organizational skills with high attention to detail and commitment to quality solutions.
• Change Management: Experience driving organizational change and managing resistance proactively.

Benefits

• Remote work arrangement.
• HMO + free dependents.
• Competitive leave entitlement.
• Medical and optical reimbursement.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Tags

Similar Jobs