Job Description

Retail Store Manager – Memphis, TN Consumer Cellular, Inc. Job Summary The Retail Store Manager role requires meeting and exceeding client field expectations with overall store responsibility for store effectiveness and customer satisfaction. The Retail Store Manager must have excellent customer service skills, the ability to identify, hire, train and manage talent, and the ability to lead and develop others. This position will manage full- and part-time Mobile Advisors and ensure strong performance and coaching. Starting salary is at least $71,400 per year plus a monthly bonus. The role leads a 40‑hour work week in-store, offering a work‑life balance. Essential Functions Manages all aspects of in‑store execution, including staffing, retail shift scheduling, customer engagement, sales, merchandising, and inventory management. Establishes and maintains critical relationships with field leadership. Ensures strong relationships with in‑store team and field leadership for communication continuity. Delivers required sales productivity and guest experience via rep performance management and 1‑on‑1 coaching. Ensures employee satisfaction through progressive employee engagement. Interviews and hires high‑quality full- and part‑time Sales Reps. Manages attrition through key performance indicators. Manages performance in store to achieve all sales and customer service objectives. Supervisory Or Management Responsibility/Decision Making Level Works collaboratively with field sales leadership to achieve all company objectives. Participates in regular field leadership meetings. Provides regular reports to field leadership. Attends and completes all required sales training personally and ensures all employees in store are fully trained at all times. Provides feedback on current store performance, derives plan of action for future progress, and ensures execution of that plan. Responsible for all hiring, training, and performance management of employees within store. Makes all store‑level hiring and termination decisions in collaboration with HR. Directly coaches and trains sales representatives within the store. Minimum Education And/Or Experience High School Diploma required. 3‑5 years of training, sales, account management, or related experience, and 2+ years of retail management experience in the wireless industry. Required Skills Specialty Retail management experience. Proven record as a leader and store manager. Excellent verbal and written communication skills. High level of business acumen. Proven ability to train and develop subordinates. Flexibility to work weekends and travel when required. Proven self‑starter. Ability to incent and drive Sales Representatives to perform and deliver client expectations. Proficiency in all MS Office suite products (Word, Excel, PowerPoint). Additional Job Requirements Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items. Requires the ability to move around the store, assist customers and maneuver merchandise when necessary. About Consumer Cellular Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. As an approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage. Based in Scottsdale, AZ, the company has 3,000 employees throughout the U.S. and has earned numerous recognitions for customer service. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company‑owned neighborhood stores, online at by telephone at (888) 345‑5509, and at leading retailers such as Target and Walmart. Pay & Benefits Data Minimum Salary: $71,400 Maximum Salary: $100,800 Base salary range based on current national data. Competitive base pay with potential for shift differential, overtime and bonus pay. Medical insurance (98% company‑paid for full‑time employee only coverage). Dental and vision insurance (100% company‑paid for full‑time employee only coverage). 401(k) company match of 100% up to 6% of pay. Discounted Consumer Cellular wireless phone plan for employees. Paid Time Off (PTO) available following a 30‑day waiting period. 6 company‑paid holidays plus 16 hours of floating holiday accrual per year. Flexible Spending Accounts (FSA) for health care and dependent care expenses. Life and AD&D insurance equal to 1× annual earnings (100% company‑paid). Long‑Term Disability insurance (100% company‑paid). Employee Assistance Program (100% company‑paid). Education reimbursement. Employee rewards program. Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions. Pre-employment Background Check And Drug Screen Required. #J-18808-Ljbffr Consumer Cellular, Inc.

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