Job Description

Senior Claims Adjuster

We are seeking a highly skilled and motivated Senior Claims Adjuster to join our dynamic team. This role is pivotal in supporting the implementation of our Claims strategy and ensuring the delivery of exceptional service standards.

Your New Role:

• Investigate and resolve complex claims to ensure effective handling and minimize financial leakage.
• Analyze coverage issues and recovery opportunities (e.g., subrogation, contribution) to protect company interests.
• Manage disputed claims and ensure settlements are reached economically.
• Collaborate with internal teams (Underwriting, clients, brokers) to support business objectives and maintain strong relationships.
• Monitor and validate billing, premium receipt, and reinstatement calculations before processing payments.
• Maintain accurate reserves and system updates to reflect company liability clearly.
• Provide technical guidance and mentorship to junior claims staff.
• Support reporting and portfolio analysis to inform strategic decisions.

About You:

We are looking for a candidate with strong expertise in Claims, bringing at least 10 years of experience across various lines and types of claims with a particular focus on Property claims. The ideal candidate will demonstrate:

• A proven ability to investigate and resolve complex claims with minimal leakage.
• Strong skills in coverage analysis, subrogation, and dispute resolution.
• Experience managing client and broker relationships, ensuring timely and accurate billing and payments.
• A collaborative mindset to support underwriting teams and contribute to strategic claims initiatives.
• A proactive approach to mentoring junior team members and supporting team leadership when needed.
• Fluency in English, both written and spoken.
• Proficiency in MS Office tools, and the ability to produce detailed management information reports.
• Solid understanding of regulatory and compliance frameworks within the insurance sector.

This role requires someone who is analytical, communicative, and solution-oriented, with a strong commitment to delivering excellent service and supporting business goals.

Why QBE? At My Best:

• Purpose-led: Join a company committed to resilience, sustainability, and doing the right thing.
• Empowered to Act: We trust our people to make decisions and drive change.
• Flexible Working: We support hybrid and remote working to help you thrive.
• Global Reach, Local Impact: Be part of a global insurer with a strong European presence and ambition.

At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

With more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits

You are more than your work and QBE is more than a workplace, which is why we provide you with the benefits, support, and flexibility to help you concentrate on living your best life personally and professionally.

QBE Awards

Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include:

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 Winner: Parental Policies Award
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

You can view all our awards here.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organizations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page.

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report.

What Next?

If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the "apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment what if it was yours too? APPLY NOW and let's make it happen!

Skills: Analytical Thinking, Claims Settlement, Communication, Critical Thinking, Customer Value Management, Data Privacy, Decision Making, Insurance Claims Processing, Intentional Collaboration, Managing Performance, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management, Standards Compliance

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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